Seasonal Guest Experience Coordinator

The Escape Game, LLC; Brentwood (TN); Remote; USD 18,752 - 26,708; Part time

Job summary

A leading entertainment company is seeking a Seasonal Guest Experience Coordinator to provide exceptional hospitality and assist guests through various communication channels. Responsibilities include managing calls, creating personal connections, and resolving guest challenges. This position requires excellent communication skills and the ability to work flexibly. Compensation includes starting pay of $16.50/hour with the potential for monthly bonuses. This is a seasonal, remote role working from October 21, 2025, to January 17, 2026.

Qualifications

• Must be flexible, humble, and teachable.
• High capacity for creative problem solving required.
• Ability to work both creatively and administratively.

Responsibilities

• Meet incoming demand of calls, chats, and emails.
• Deliver unique hospitality by creating personal connections.
• Communicate professionally with Store locations nationwide.

Skills

Exceptional communication skills

Creative problem solving

Multitasking ability

Friendly demeanor

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Guest Experience Coordinator

Seasonal Brentwood, TN, US

Requisition ID: 1605

Compensation: $16.50/hour starting pay. Monthly personal performance bonuses of up to $700 available. Note all bonuses are taxed.

Role: Our Hospitality Experts are our guest’s first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game.

Expected Weekly Hours: 30‑45 hours per week
Expected Schedule: Flexible availability, including nights, weekends, and holidays.

Seasonal Dates of Work: As early as 10/21/2025, but will end on 1/17/2026.

Responsibilities

• Work to meet the incoming demand of calls, chats, and emails so we can serve every single guest.
• Deliver unique forms of hospitality to every single guest by creating personal connections in every interaction.
• Be a The Escape Game brand ambassador: enthusiastically explaining our games.
• Remove barriers between our guests and their first/next experience at The Escape Game.
• Create epic guest moments that generate positive word of mouth and brand perception.
• Communicate with The Escape Game Store locations nationwide, professionally and politely.
• Creatively solve guest challenges as needed.
• Obsession with delivering 5‑star hospitality to guests.
• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Exceptional communication skills.
• High capacity for creative problem solving.
• Ability to multitask.
• Energetic, friendly, and patient.

Remote Specific Expectations

• Work remotely from locations that are quiet, with good Wi‑Fi and generally private due to the information that could be on your screen while on the clock.
• Your home is the preferred place of work. If you need to work outside of your home for some reason, communication should be sent for approval to your direct leader at least 24 hours in advance. Approvals can be made with less time if there are emergencies (power outage, etc).
• Be in a professional setting & remember professionalism when working remotely and participating on video calls. (not laying down or on a couch, or in pajamas, attending to family, etc.) TEG shirts are appropriate and business casual tops when on video meetings.
• Share your location via Gchat by informing the team & your direct leader of meal breaks or “brb” breaks to take 5‑10 mins for restroom breaks or brain breaks.
• Use the TEG laptop sent to you for all TEG‑related work.
• Be on camera for video calls and meetings with your team and other HQ teams.