Guest Experience Front Office Manager

Home2 Suites by Hilton; Town of Queensbury (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Flexible access to wages

Tips

Summer bonus

Holiday pay

Sick pay

Vacation pay

Hotel room discount

Job summary

Home2 Suites by Hilton Queensbury-Lake George seeks a Front Office Manager to lead day-to-day guest reception, reservations and telephone service. You will work with the General Manager to maintain revenue, expenses and service standards, ensuring a smooth operation that exceeds guest and ownership expectations.

The role requires strong customer service, staff supervision, and effective communication across departments, with attention to check-in/out accuracy and room readiness.

Qualifications

• Minimum 1 year of hotel/related experience.
• Supervisory experience recommended.

Responsibilities

• Greet guests, check in/out promptly and courteously.
• Handle guest inquiries, problems, and complaints.
• Ensure rooms are serviced to company standards and occupancy goals.
• Coordinate with reservations, housekeeping, and other departments.
• Attend management meetings and supervise front office staff.

Skills

Customer service

Communication

Multitasking

Leadership

Tools

Windows

Microsoft Office

Job description

Home2 Suites by Hilton Queensbury-Lake George seeks a Front Office Manager to lead day-to-day guest reception, reservations and telephone service. You will work with the General Manager to maintain revenue, expenses and service standards, ensuring a smooth operation that exceeds guest and ownership expectations.

The role requires strong customer service, staff supervision, and effective communication across departments, with attention to check-in/out accuracy and room readiness.