Guest Experience Front Office Leader

Montrose At Beverly Hills; West Hollywood (CA); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k)

Paid Time-off and Paid Holidays

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates

Job summary

Montrose at Beverly Hills is seeking a Front Office Manager in West Hollywood, CA. In this role, you will lead and train a dynamic Front Desk team while ensuring a warm guest experience. Responsibilities include overseeing front office operations and resolving guest concerns promptly.

Strong leadership skills and experience with hotel systems are essential. The position offers a competitive salary, bonuses, and comprehensive benefits.

Qualifications

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full‑service hotel environment.
• Strong leadership skills with a hands‑on, service‑first approach.
• Excellent communication, organization, and problem‑solving abilities.

Responsibilities

• Manage and lead the operations of the front desk/night audit and valet.
• Lead, train, and motivate a talented Front Desk team.
• Oversee daily front office operations and guest satisfaction.
• Participate in the recruitment process for the department.

Skills

Leadership

Communication

Problem-solving

Tech-savviness

Education

High School diploma / Secondary qualification or equivalent

Tools

Opera Cloud

Job description

Montrose at Beverly Hills is seeking a Front Office Manager in West Hollywood, CA. In this role, you will lead and train a dynamic Front Desk team while ensuring a warm guest experience. Responsibilities include overseeing front office operations and resolving guest concerns promptly.

Strong leadership skills and experience with hotel systems are essential. The position offers a competitive salary, bonuses, and comprehensive benefits.