Guest Experience & Front End Associate

Baker; Bellevue (NE); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Career growth opportunities

Job summary

Kroger is seeking a front-end operations associate to deliver outstanding customer service in Bellevue, NE. You will greet customers, assist with product location, handle checkout responsibilities, and ensure clean, safe front-end conditions.

Ideal candidates bring a high school diploma or GED, good math and communication skills, and the ability to work in a fast-paced environment. Flexible scheduling and team collaboration are key. Apply today to join the Kroger family.

Qualifications

• High School Diploma or GED.
• 6 months related experience or training; or equivalent combination of education or experience.
• Good oral and written communication skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check‑out and front‑end associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back‑up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front‑end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Teamwork

Interpersonal skills

Communication

Math

Fast-paced

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Kroger is seeking a front-end operations associate to deliver outstanding customer service in Bellevue, NE. You will greet customers, assist with product location, handle checkout responsibilities, and ensure clean, safe front-end conditions.

Ideal candidates bring a high school diploma or GED, good math and communication skills, and the ability to work in a fast-paced environment. Flexible scheduling and team collaboration are key. Apply today to join the Kroger family.