Guest Experience Front Desk — Weekend & Holiday Shifts

BEST WESTERN TOLLESON; Tolleson (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Best Western Tolleson Hotel is seeking a Front Desk Associate to be the guests' first point of contact and to handle registration, reservations, and information on rooms, rates, amenities, and local attractions. The role requires a reliable attendance record, flexibility, and weekend/holiday availability, with training shifts from 6am–2pm and 2pm–10pm before settling into a regular schedule.

Responsibilities include checking in/out guests, managing reservations, assisting with payments, and

Qualifications

• Experience as Front Desk Agent or Receptionist or similar role.
• Experience with hotel reservations software.
• Understanding of travel planning websites (Expedia, TripAdvisor).
• Strong customer service attitude.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Provide excellent customer service while assisting guest needs.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests with needed information (contact details, dates).
• Welcome guests on arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Reservation systems

Tools

Hotel reservations software

Job description

Best Western Tolleson Hotel is seeking a Front Desk Associate to be the guests' first point of contact and to handle registration, reservations, and information on rooms, rates, amenities, and local attractions. The role requires a reliable attendance record, flexibility, and weekend/holiday availability, with training shifts from 6am–2pm and 2pm–10pm before settling into a regular schedule.

Responsibilities include checking in/out guests, managing reservations, assisting with payments, and