Hotel Front Desk Supervisor (Renaissance Reno Downtown Hotel & Spa)

schultehotelcareers; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Renaissance Reno Downtown Hotel & Spa, part of Schulte Hospitality Group, is seeking a dynamic Front Office Supervisor to lead our Front Desk team and ensure exceptional guest experiences in Reno, NV. This role requires strong leadership, meticulous operations, and a proactive approach to service.

You will oversee daily front desk operations, train and coach staff, manage VIP arrivals, and coordinate with maintenance and other departments to optimize room readiness and guest satisfaction.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations

Leadership

Communication

Time Management

Guest Service

Job description

Renaissance Reno Downtown Hotel & Spa (Schulte Hospitality Group) is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• In-depth knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to multi-task
• Team player
• Ability to exceed expectations of guests

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.