Guest Experience Front Desk Specialist – Flexible Shifts

Rivers Casino; Pittsburgh (Allegheny County); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Rivers Casino on-site hospitality team in Pittsburgh is seeking a full-time Front Desk Associate. You will greet guests, check them in/out, manage reservations and provide local information using PMS/CRM systems.

Responsibilities include handling payments, maintaining room blocks for VIPs, coordinating with departments, and ensuring exceptional guest experiences during all shifts. Must be flexible for weekends and holidays.

Formación

• High school diploma or equivalent required.
• Experience in hotel front desk or similar role preferred.
• Strong customer service and communication skills.
• Ability to multitask and work under pressure.
• Familiarity with PMS, CRM and phone systems.

Responsabilidades

• Greet guests and check in/out using computer systems.
• Promote hotel and casino programs and local attractions.
• Handle cash, room keys, and payment processing.
• Coordinate with Reservations, Sales, Housekeeping, and Valet.
• Maintain high standards of appearance and professionalism.

Conocimientos

Guest service

Multitasking

Communication

Cash handling

POS systems

Educación

High School diploma or equivalent

Herramientas

PMS

CRM

Phone systems

Microsoft Office

Google Suite

Descripción del empleo

Rivers Casino on-site hospitality team in Pittsburgh is seeking a full-time Front Desk Associate. You will greet guests, check them in/out, manage reservations and provide local information using PMS/CRM systems.

Responsibilities include handling payments, maintaining room blocks for VIPs, coordinating with departments, and ensuring exceptional guest experiences during all shifts. Must be flexible for weekends and holidays.