Guest Experience & Front Desk Specialist

Residence Inn Warner Robins, GA; Warner Robins (GA); On-site; USD 29,000 - 42,000; Full time

Job summary

Residence Inn Warner Robins is seeking a courteous front desk leader to provide exceptional guest service while driving revenue through selling hotel services. You will act as Manager on Duty, respond to guest requests, and coordinate with management to maintain standards.

The role requires knowledge of guest relations, strong English communication, and ability to operate the PMS, balance cash and postings, and assist in other departments to ensure guest satisfaction.

Qualifications

• Experience in service, sales, telesales or guest relations preferred
• Proficient in written and spoken English
• Ability to operate property management systems and handle guest transactions

Responsibilities

• Greet and register guests, provide room assignments and maintain privacy
• Promote and sell hotel services and amenities
• Encourage repeat business by taking future reservations and offering recommendations
• Identify sales leads during guest interactions and report to the manager
• Coordinate with housekeeping and other departments on special requests and guest needs
• Learn and utilize PMS and ensure cash, checks and postings balance at shift end
• Assist in other areas (F&B, housekeeping) to support guest satisfaction
• Maintain a clean and professional lobby and dining areas
• Follow safety procedures and report hazards immediately
• Maintain Service Recovery logs and communication logs across shifts

Skills

Guest relations

Communication skills

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

PMS

Job description

Residence Inn Warner Robins is seeking a courteous front desk leader to provide exceptional guest service while driving revenue through selling hotel services. You will act as Manager on Duty, respond to guest requests, and coordinate with management to maintain standards.

The role requires knowledge of guest relations, strong English communication, and ability to operate the PMS, balance cash and postings, and assist in other departments to ensure guest satisfaction.