Guest Experience Front Desk Specialist

Concord Hospitality Enterprises; Lyndhurst (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Short/Long-term disability

401K options

Discounted hotel room rates

Training & career development

Job summary

Concord Hospitality Enterprises seeks a Front Desk & Guest Care professional in Lyndhurst, OH to engage guests at check-in/out and deliver exceptional hospitality. You will be the hub of guest interaction, proactively addressing needs with a friendly, professional demeanor.

The role emphasizes responsiveness, teamwork, and a dedication to the brand's service standards across shifts, with full-time benefits and opportunities for development.

Qualifications

• Excellent customer service and a friendly demeanor.
• Strong communication and interpersonal skills.
• Ability to multi-task and stay composed in a busy environment.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of the hotel brand and programs.
• Communicate effectively with departments and management on guest feedback.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Be familiar with hotel safety and emergency procedures.

Skills

Customer service

Communication

Problem solving

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Concord Hospitality Enterprises seeks a Front Desk & Guest Care professional in Lyndhurst, OH to engage guests at check-in/out and deliver exceptional hospitality. You will be the hub of guest interaction, proactively addressing needs with a friendly, professional demeanor.

The role emphasizes responsiveness, teamwork, and a dedication to the brand's service standards across shifts, with full-time benefits and opportunities for development.