Guest Experience Front Desk Specialist

HomeTowne Studios & Suites by Red Roof; Fort Lauderdale (FL); Sur place; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Résumé du poste

HomeTowne Studios by RedRoof in Fort Lauderdale is seeking a Front Desk Agent to warmly welcome guests, check in/out, handle reservations, and manage guest accounts. The position offers a starting wage of $16.00-$17.00 per hour and is available Full-Time and/or Part-Time.

Ideal candidates have a high school diploma or equivalent, at least one year in customer service, basic English communication, and reliable cash handling.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year in a customer service position.
• Basic English communication (verbal and written) skills required.
• Must have basic office skills (math, cash handling, computer skills).

Responsabilités

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales.
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Connaissances

Customer service

Cash handling

English communication

Formation

High school diploma or equivalent

Description du poste

HomeTowne Studios by RedRoof in Fort Lauderdale is seeking a Front Desk Agent to warmly welcome guests, check in/out, handle reservations, and manage guest accounts. The position offers a starting wage of $16.00-$17.00 per hour and is available Full-Time and/or Part-Time.

Ideal candidates have a high school diploma or equivalent, at least one year in customer service, basic English communication, and reliable cash handling.