Guest Services Front Desk Agent - PTO, 401K, Growth

HomeTowne Studios & Suites by Red Roof; Gainesville (GA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive pay

Employer-paid life insurance

PTO

401K with employer match

Career growth opportunities

Job summary

HomeTowne Studios by RedRoof is seeking a Front Desk Agent in Gainesville, GA. The role starts at $17.00–$18.00 per hour and is part-time, with responsibilities including guest check-in/out, reservations, and front desk operations.

We value guest service, confidentiality, and teamwork with housekeeping and management to ensure a smooth guest experience. Prior customer service and basic office skills are preferred.

Qualifications

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Responsibilities

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Skills

Customer service experience

Cash handling

Computer skills

Basic math

Basic English communication

Education

High school diploma or equivalent

Job description

HomeTowne Studios by RedRoof is seeking a Front Desk Agent in Gainesville, GA. The role starts at $17.00–$18.00 per hour and is part-time, with responsibilities including guest check-in/out, reservations, and front desk operations.

We value guest service, confidentiality, and teamwork with housekeeping and management to ensure a smooth guest experience. Prior customer service and basic office skills are preferred.