Guest Experience & Front Desk Sales Pro

The Olde soul; Austin (TX); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive hourly pay with commission

Performance bonuses

Comprehensive training

Discounts on services and products

Supportive team culture

Job summary

OLDE SOUL BARBERSHOP is looking for a front desk team member at our Southpark Meadows location in Austin, TX. This part-time role requires Fridays and Saturdays, serving as the first and last contact for guests while driving revenue through service and product recommendations.

You will greet guests, upsell relevant services, book future appointments, follow up with clients, and track performance metrics. Training and commission bonuses accompany a dynamic team-oriented environment.

Qualifications

• Confident, not pushy and service-minded.
• Enjoy talking to strangers and learning what they need.
• Organized and detail-oriented with no missed items.
• Comfortable with technology; quick to learn new software; CRM experience is a plus.

Responsibilities

• Greet every guest warmly and make them feel at home.
• Recommend services and products that fit each guest.
• Ensure every client leaves with their next appointment booked.
• Follow up with clients via calls, texts, and emails to reduce no-shows.
• Track daily/monthly numbers and prebooking/retail metrics.
• Participate in daily huddles to keep team aligned.
• Give new guests a quick tour of Olde Soul Barbershop offerings.
• Ask happy clients for reviews and referrals naturally.
• Maintain clean, stocked front desk and retail areas.

Skills

People skills

Communication

Organized

Tech-savvy

CRM experience (Mangomint)

Coachable

Hospitality background helpful

Tools

Mangomint CRM

Job description

OLDE SOUL BARBERSHOP is looking for a front desk team member at our Southpark Meadows location in Austin, TX. This part-time role requires Fridays and Saturdays, serving as the first and last contact for guests while driving revenue through service and product recommendations.

You will greet guests, upsell relevant services, book future appointments, follow up with clients, and track performance metrics. Training and commission bonuses accompany a dynamic team-oriented environment.