FRONT DESK TEAM MEMBER - MUELLER

The Olde soul; Austin (TX); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Commission bonuses

Ongoing training

Employee discounts

Competitive pay

Job summary

OLDE SOUL BARBERSHOP in Mueller, Austin, TX is seeking a front desk team member to drive revenue at the first and last touchpoints of the guest experience.

The role emphasizes high-quality guest interactions, upselling services/products, and ensuring guests book their next appointment before leaving. A performance-driven, people-first attitude is essential.

Qualifications

• Experience in a service/hospitality or retail reception is helpful but not required.
• Ability to upsell services and products empathetically.
• Comfortable with technology and learning new software.

Responsibilities

• Greet guests warmly and make them feel at home as they enter.
• Recommend services and products that fit guest needs.
• Ensure clients leave with next appointment booked.
• Follow up with clients via calls, texts or emails to reduce no-shows.
• Track daily and monthly performance metrics and prebooking rates.
• Participate in daily team huddles to stay aligned.
• Give guests a quick tour of Olde Soul Barbershop offerings.
• Encourage reviews and referrals in a natural, non-scripted manner.
• Maintain a clean, stocked, and attractive front desk and retail area.

Skills

Customer service

Sales

Communication

Organization

Tech-savvy

Tools

Mangomint

Job description

OLDE SOUL BARBERSHOP FRONT DESK TEAM MEMBER - MUELLER Austin, TX·Part time Company website

We're hiring the person who controls a real piece of our revenue: the front desk.

About OLDE SOUL BARBERSHOP

Welcome to Olde Soul Barber Collective! We’re more than just barbershops – we’re a community of passionate barbers dedicated to providing an outstanding client experience. By working together and sharing our strengths, we create a supportive and dynamic environment where everyone thrives.

Our team is made up of barbers who love what they do and bring diverse experiences to the Austin community. Inspired by our motto, "Modern Feel With An Olde Soul," we seamlessly blend contemporary techniques with timeless values. Our three Austin locations – East Six, Mueller, and Southpark Meadows – reflect this unique approach.

Our logo, The Anchor, symbolizes home, stability, and support in the barbering world. One of the oldest and most recognized symbols in human history, it represents the core values that guide us every day.

If you’re a barber or stylist who’s passionate about your craft and eager to join a team that values collaboration and excellence, we’d love to hear from you.

Description

We're hiring the person who controls a real piece of our revenue: the front desk. This is the first face a guest sees and the last person they talk to before they leave, which means you set the tone for the whole visit and decide whether that guest rebooks. We're looking for someone confident, people-first, and hungry to see their numbers move.

WHO THIS IS NOT FOR

Skip this role if you want to clock in, answer phones, and clock out. This is a sales position, and hitting your numbers is part of the job every day.

If daily tracking and accountability sound stressful instead of motivating, this isn't the right fit.

If you'd rather avoid talking to guests about products and their next appointment, look elsewhere.

If none of that describes you, keep reading.

WHAT YOU WILL DO

• Greet every guest with warmth and make them feel at home the moment they walk in
• Recommend services and products that actually make sense for what each guest needs
• Make sure every client leaves with their next appointment already on the books
• Follow up with clients through calls, texts, and emails to keep relationships strong and reduce no-shows
• Track your daily and monthly numbers, including your prebooking rate and retail-to-service ratio, and know exactly where you stand
• Participate in daily huddles to keep the team aligned and the energy high
• Give new guests a quick tour so they understand everything Olde Soul Barbershop has to offer
• Ask happy clients for reviews and referrals in a way that feels natural, not scripted
• Keep the front desk and retail area clean, stocked, and looking sharp

WHO YOU ARE

• Confident, not pushy. You know the difference between selling and serving.
• You enjoy talking to strangers, learning what they need, and making their day better.
• Comfortable holding your ground. If a guest hesitates on a $30 product or pushes back on price, you don't fold; you ask a question and find the real objection.
• Organized and detail-oriented. Nothing falls through the cracks on your watch.
• Comfortable with technology and quick to learn new software. Experience with Mangomint or a similar CRM is a plus.
• Coachable. You take feedback well and want to be part of something building toward more.
• Background in service, hospitality, retail, or healthcare reception helpful but not required.

WHAT IS IN IT FOR YOU

• Competitive hourly pay of $17 plus commission and performance bonuses
• A team that supports each other and celebrates wins together
• Real ongoing training so you keep growing in this role and beyond
• Discounts on services and products
• A workplace that takes pride in the experience it creates, for guests and for the team