Front Desk & Guest Experience Manager

Montage International; Bluffton (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Montage International in Bluffton, SC, is seeking a Guest Reception Manager to oversee the front desk and PBX operations, ensuring the highest levels of guest service and hotel standards. The role requires strong communication, front desk expertise, and a calm, diplomatic approach to guest relations, with familiarity with Opera or ResortSuite preferred.

CPR certification is a plus. This is a full-time on-site position in a luxury hospitality setting.

Qualifications

• One year experience in a similar position.
• Two years hotel experience, preferably in front of the house and guest relations.
• High School graduate; college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Current CPR and first aid certification.

Responsibilities

• Monitor service standards across the operation to meet guest expectations.
• Handle guest complaints in absence of other managers when needed.
• Lead staff with a service and management philosophy.
• Maximize hotel financial performance through guest service and product.
• Perform management duties in absence of other managers.
• Troubleshoot guest and employee issues.
• Ensure maintenance and housekeeping issues are reported and resolved.

Skills

Customer service

Communication

Problem solving

Discretion & diplomacy

Teamwork

Education

High School graduate

College degree preferred

Tools

Opera

ResortSuite

PC skills

Job description

Montage International in Bluffton, SC, is seeking a Guest Reception Manager to oversee the front desk and PBX operations, ensuring the highest levels of guest service and hotel standards. The role requires strong communication, front desk expertise, and a calm, diplomatic approach to guest relations, with familiarity with Opera or ResortSuite preferred.

CPR certification is a plus. This is a full-time on-site position in a luxury hospitality setting.