Guest Experience & Front Desk Coordinator

Davis Polk & Wardwell LLP; California (MO); On-site; USD 70,000 - 85,000; Full time

Job summary

Davis Polk & Wardwell LLP is seeking a Front Desk Coordinator to ensure an exceptional office experience for firm personnel, clients, and guests. You will manage front office operations, coordinate meetings, and support cross-departmental efforts for client events and internal activities.

Key responsibilities include greeting visitors, handling calls, coordinating conference room reservations, and managing deliveries. A positive, professional demeanor and teamwork are essential in this role.

Qualifications

• High school diploma or equivalent required.
• Law firm experience or other service field a plus.
• Hospitality, conference services, or event planning experience preferred.
• Proficient in MS Word, Excel, Outlook.

Responsibilities

• Oversee all aspects of client/visitor experience and front desk operations.
• Coordinate conference room and visitor office reservations; enter data into the reservation system.
• Answer the main telephone line promptly and route calls as appropriate.
• Greet visitors courteously and assess their needs to direct them appropriately.
• Manage incoming and outgoing deliveries and shipments from messengers, couriers, and other vendors.
• Coordinate catering/calendar services and meal service requests with vendors.
• Ensure conference rooms are presentable and properly equipped to client specifications.
• Maintain a Front Desk manual with detailed instructions and procedures.

Skills

Customer service

Interpersonal skills

Teamwork

Communication skills

Attention to detail

MS Office

Education

High school diploma

Tools

MS Word

Excel

Outlook

Job description

Davis Polk & Wardwell LLP is seeking a Front Desk Coordinator to ensure an exceptional office experience for firm personnel, clients, and guests. You will manage front office operations, coordinate meetings, and support cross-departmental efforts for client events and internal activities.

Key responsibilities include greeting visitors, handling calls, coordinating conference room reservations, and managing deliveries. A positive, professional demeanor and teamwork are essential in this role.