Guest Experience Front Desk Associate

Fairweather, LLC; Jacksonville (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Red Roof Inn Jacksonville, FL seeks a Front Desk Guest Service Representative to warmly greet guests, assist with requests, and ensure smooth check-in/check-out procedures. You will handle cashier tasks, manage reservations, and monitor room status, while coordinating with housekeeping and other departments to maintain high service standards.

The role emphasizes professional appearance, strong guest communications, and the ability to switch between tasks efficiently in a fast-paced hotel

Qualifications

• 1-2 years of customer service experience preferred.
• Basic English communication (verbal and written) required.
• Basic office skills (math, cash handling, computer skills, timekeeping).
• Professional appearance and friendly attitude toward guests and staff.

Responsibilities

• Greet guests warmly and handle requests and complaints.
• Check guests in/out and process cashier functions.
• Manage reservations and monitor room status and rate availability.
• Maintain confidentiality of guest information and hotel data.
• Coordinate with housekeeping and other departments as needed.

Skills

Customer service

English communication

Cash handling

Time management

Tools

Front desk system

Job description

Red Roof Inn Jacksonville, FL seeks a Front Desk Guest Service Representative to warmly greet guests, assist with requests, and ensure smooth check-in/check-out procedures. You will handle cashier tasks, manage reservations, and monitor room status, while coordinating with housekeeping and other departments to maintain high service standards.

The role emphasizes professional appearance, strong guest communications, and the ability to switch between tasks efficiently in a fast-paced hotel