Guest Experience Front Desk Agent

Remington Hospitality; New York (NY); On-site; USD 20,664 - 27,552; Full time

Job summary

Remington Hospitality in New York seeks a Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and blocking reservations. You will manage charges and stay proficient with front desk systems to ensure smooth operations.

Knowledge of hotel rates, discounts, and reservations procedures is required, including handling same-day bookings and following cancellation and relocation procedures when needed.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same-day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality in New York seeks a Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and blocking reservations. You will manage charges and stay proficient with front desk systems to ensure smooth operations.

Knowledge of hotel rates, discounts, and reservations procedures is required, including handling same-day bookings and following cancellation and relocation procedures when needed.