Guest Experience Front Desk Agent

Maya Hospitality Group Inc; Mooresville (NC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer paid life insurance

401K with employer contribution

Hotel discounts

Paid time off

Job summary

Maya Hotels is looking for a friendly Front Desk Agent/Guest Service Representative for Aloft Mooresville Lake Norman in Mooresville, NC. You will be the first point of contact for guests, delivering warm, professional service and handling check-in/check-out with accuracy.

Responsibilities include managing reservations, answering guest inquiries, coordinating with housekeeping, handling cash transactions, and maintaining a welcoming lobby.

Qualifications

• High school diploma or equivalent required; hospitality education a plus.

Responsibilities

• Greet guests warmly and provide check-in/check-out service.
• Handle inquiries, requests, and information about facilities and attractions.
• Manage reservations and bookings, verify guest details, and assign rooms.
• Balance cash drawer and process transactions; complete daily reports.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Hospitality experience

Technical skills

Flexibility

Education

High school diploma or equivalent

Hospitality education

Tools

Hotel reservation software

Computer systems

Job description

Maya Hotels is looking for a friendly Front Desk Agent/Guest Service Representative for Aloft Mooresville Lake Norman in Mooresville, NC. You will be the first point of contact for guests, delivering warm, professional service and handling check-in/check-out with accuracy.

Responsibilities include managing reservations, answering guest inquiries, coordinating with housekeeping, handling cash transactions, and maintaining a welcoming lobby.