Guest Experience Front Desk Agent

The Palms Hotel & Spa; Miami Beach (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

The Palms Hotel & Spa in Miami Beach, FL is seeking a Front Desk Clerk to check in and out guests, greet visitors, and provide information about hotel amenities and local attractions.

The role emphasizes courteous service, strong English communication, and the ability to multitask in a fast-paced environment. Competitive pay is $17.00 per hour with a monthly bonus; on-site work with flexible shifts.

Qualifications

• Be courteous and provide hospitality to guests.
• Demonstrate genuine care for co-workers and guests.
• Able to work well in a team and handle multiple tasks.
• Proficient in English; additional languages are a plus.

Responsibilities

• Check in arriving guests and check out departing guests.
• Provide guests with hotel information and facilities overview.
• Anticipate guest needs and respond to inquiries.
• Handle reservations via phone, email, or in person.
• Manage cash, receipts, and hotel charges.

Skills

Customer service

English proficiency

Teamwork

Cash handling

Professional appearance

Job description

The Palms Hotel & Spa in Miami Beach, FL is seeking a Front Desk Clerk to check in and out guests, greet visitors, and provide information about hotel amenities and local attractions.

The role emphasizes courteous service, strong English communication, and the ability to multitask in a fast-paced environment. Competitive pay is $17.00 per hour with a monthly bonus; on-site work with flexible shifts.