Guest Experience & Front Desk Agent

OTH Hotels Resorts; Gettysburg (Adams County); On-site; USD 17,000 - 22,000; Full time

Job summary

Courtyard Gettysburg, part of OTH Hotels Resorts, is seeking a Guest Service Agent to deliver exceptional guest service at the front desk. You will handle check-in/out, reservations, and inquiries to ensure a seamless guest experience at this property in Gettysburg, PA.

The role requires strong communication, high attention to detail, and the ability to multitask in a fast-paced environment. Availability for evenings, weekends, and holidays is expected.

Qualifications

• Education: High school diploma or equivalent; hospitality degree preferred.
• Experience: Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Guest engagement

Communication

Interpersonal skills

Problem solving

Attention to detail

Multitasking

PMS familiarity

Teamwork

Education

High School Diploma

Hospitality degree preferred

Job description

Courtyard Gettysburg, part of OTH Hotels Resorts, is seeking a Guest Service Agent to deliver exceptional guest service at the front desk. You will handle check-in/out, reservations, and inquiries to ensure a seamless guest experience at this property in Gettysburg, PA.

The role requires strong communication, high attention to detail, and the ability to multitask in a fast-paced environment. Availability for evenings, weekends, and holidays is expected.