Lead Housekeeping Manager Elevate Guest Experience

Crestline Hotels & Resorts; Charlottesville (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Courtyard by Marriott Charlottesville UVA Medical Center is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, uphold Marriott standards, and drive guest satisfaction.

You will plan schedules, train staff, monitor quality, manage budgets, and coordinate with other departments to ensure timely, impeccable service at Crestline Hotels & Resorts. This role requires hands-on leadership and a focus on accountability in a fast-paced hotel environment.

Qualifications

• High School Graduate or GED or work equivalent.
• 2-3+ years of experience in Housekeeping Management preferred.
• Basic computer skills needed. Familiarity with Microsoft Office preferred.
• Experience with hotel information systems preferred.

Responsibilities

• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Check equipment to ensure that it is in working order.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Order and purchase equipment and supplies and Issue supplies and equipment to workers.
• Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
• Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
• Establish and implement operational standards and procedures for the department.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies, and furnishings.
• Recommend changes that could improve service and increase operational efficiency.
• Maintain required records of work hours, budgets, payrolls, and other information.
• Screen job applicants, and hire new employees.
• Supervise in-house services such as laundries, dry cleaning, and/or valet services.
• Advise the front office of rooms ready for occupancy.
• Perform financial tasks such as estimating costs, and preparing and managing budgets.
• Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Skills

Team leadership

Staff scheduling

Budgeting

Coaching & mentoring

Education

High School Graduate or GED

2-3+ years housekeeping management experience

Basic computer skills

Experience with hotel information systems

Tools

Microsoft Office

Hotel information systems

Job description

Courtyard by Marriott Charlottesville UVA Medical Center is seeking a Housekeeping Manager to lead the housekeeping and laundry teams, uphold Marriott standards, and drive guest satisfaction.

You will plan schedules, train staff, monitor quality, manage budgets, and coordinate with other departments to ensure timely, impeccable service at Crestline Hotels & Resorts. This role requires hands-on leadership and a focus on accountability in a fast-paced hotel environment.