Guest Experience Front Desk Agent

Sage Hospitality Group; Boulder (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

Embassy Suites Boulder, managed by Sage Hospitality Group, seeks a Front Desk professional to warmly welcome guests, manage check-ins/outs, and handle reservations with accuracy. The role requires strong cash handling, excellent customer service, and fluent English.

You will be part of a team delivering memorable, locally rooted hospitality and guest experiences in a vibrant Boulder setting. This full-time position emphasizes professionalism, organization, and clear communication, contributing

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Fluent in English, both written and spoken.
• Strong customer service and interpersonal skills.
• Able to stay organized and handle multiple tasks.

Responsibilities

• Greet arriving guests and complete check-in using manual and computerized methods.
• Assist guests with check-out procedures and finalize room charges.
• Handle cash transactions accurately and maintain bank responsibilities.
• Answer inquiries and take reservations, upsell room nights when appropriate.
• Maintain knowledge of hotel services and local attractions to assist guests.

Skills

Cash handling

Customer service

English fluency

Multitasking

Communication

Education

High School diploma

Tools

PBX system

Job description

Embassy Suites Boulder, managed by Sage Hospitality Group, seeks a Front Desk professional to warmly welcome guests, manage check-ins/outs, and handle reservations with accuracy. The role requires strong cash handling, excellent customer service, and fluent English.

You will be part of a team delivering memorable, locally rooted hospitality and guest experiences in a vibrant Boulder setting. This full-time position emphasizes professionalism, organization, and clear communication, contributing