Front Desk Guest Experience Host

Sage Restaurant Group; Boulder (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Embassy Suites Boulder, part of Sage Hospitality, seeks a friendly Front Desk & Guest Services associate. You will greet arriving guests, assist with reservations and inquiries, and provide accurate information to ensure a seamless stay.

The role emphasizes hospitality storytelling and local knowledge, with an emphasis on authentic, welcoming service in a busy Boulder hotel environment. You will coordinate with hotel teams to deliver memorable guest experiences and contribute to a positive,

Qualifications

• High school diploma or equivalent required.
• Experience with cash handling and guest services preferred.
• Fluent in English, both written and spoken.
• Strong interpersonal and problem-solving skills.
• Able to stay organized and accurate with details.

Responsibilities

• Greet guests and complete check-in procedures using manual and computer methods.
• Handle check-out, close guest accounts, and prepare rooms for the next guest.
• Process payments with accuracy and maintain hotel records.
• Answer inquiries and take reservations with clear rates and upsell where appropriate.
• Maintain friendly, courteous demeanor and keep up to date on hotel functions.

Skills

Cash handling

Customer service

Fluent English

Detail oriented

Multitasking

Education

High School diploma

Job description

Embassy Suites Boulder, part of Sage Hospitality, seeks a friendly Front Desk & Guest Services associate. You will greet arriving guests, assist with reservations and inquiries, and provide accurate information to ensure a seamless stay.

The role emphasizes hospitality storytelling and local knowledge, with an emphasis on authentic, welcoming service in a busy Boulder hotel environment. You will coordinate with hotel teams to deliver memorable guest experiences and contribute to a positive,