Guest-Experience Food Service Lead

SSA Group; Norwalk (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay Program

Meal Plan & Employee Discounts

401(k) program with company match

Tuition Discount

Bereavement Leave

Holiday Pay 1.5× rate

Job summary

A hospitality organization is seeking a Food Service Lead in Norwalk, Connecticut. The ideal candidate will deliver exceptional guest experiences, ensure that the food service locations are well-stocked and staffed, and maintain high safety and quality standards. Responsibilities include assisting supervisors, responding to guest feedback, and ensuring a clean work environment. Strong interpersonal skills, flexibility, and experience in food service are essential. This role requires the ability to work varied hours, including weekends and holidays.

Qualifications

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Physical ability to stand for extended periods and to handle boxes (10‑35lbs).
• Ability to work varied hours/days, including nights, weekends, and holidays.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest.
• Ensure location is adequately stocked and staffed.
• Assist supervisors to ensure food locations run smoothly.
• Maintain a clean and organized work environment.
• Actively respond to guest feedback with reports to supervisors.

Skills

Interpersonal skills

Problem-solving

Flexibility

Team player

Energetic

Education

All educational backgrounds

Job description

A hospitality organization is seeking a Food Service Lead in Norwalk, Connecticut. The ideal candidate will deliver exceptional guest experiences, ensure that the food service locations are well-stocked and staffed, and maintain high safety and quality standards. Responsibilities include assisting supervisors, responding to guest feedback, and ensuring a clean work environment. Strong interpersonal skills, flexibility, and experience in food service are essential. This role requires the ability to work varied hours, including weekends and holidays.