Guest Experience Food Runner

Soho House & Co; New York (NY); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Soho Impact

Learning & Development

Team meals

Job summary

Soho House & Co in New York is seeking a Food Runner to support servers, coordinate with the kitchen, and ensure a seamless dining experience for members and guests. You will help plated service and maintain a friendly, professional demeanor in a fast-paced environment.

The role emphasizes hospitality, problem-solving under pressure, and teamwork, with opportunities for training and career development within Soho House & Co’s global network.

Qualifications

• Minimum 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm while solving problems under pressure.
• Hospitable, approachable and passionate about customer service; respectful to colleagues and guests.
• Able to work flexible shifts including weekends and holidays.
• Able to take direction, work in a team and autonomously.

Responsibilities

• Prepare tables, serve orders, explain meals, and coordinate between kitchen and servers.
• Assist servers in providing high-quality hand plated service to guests.
• Support team by running items from expo and service bar outside of your section.
• Ensure food orders are plated and coursed correctly before serving to members/guests.
• Follow health and safety policies and company procedures and comply with local laws.

Skills

Customer service

Teamwork

Problem solving

Calm under pressure

Hospitality

Flexible shifts

POS knowledge

Tools

POS system

Job description

Soho House & Co in New York is seeking a Food Runner to support servers, coordinate with the kitchen, and ensure a seamless dining experience for members and guests. You will help plated service and maintain a friendly, professional demeanor in a fast-paced environment.

The role emphasizes hospitality, problem-solving under pressure, and teamwork, with opportunities for training and career development within Soho House & Co’s global network.