Guest-Experience Food Runner

The Beach House; Koloa (HI); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

The Beach House is seeking a service-oriented team member to deliver food to guests’ tables promptly, describe dishes, and ensure presentation standards are met. A warm greeting and attentive guest service are essential as is maintaining clean service areas throughout shifts.

Candidates should be able to work under pressure, stay neat and well groomed, and collaborate effectively with coworkers. Physical readiness to lift and move items is required as part of daily duties.

Qualifications

• Customer oriented–ability to take care of guests’ needs while following procedures.
• Working Under Pressure–ability to complete tasks under stressful situations.
• Safety–ability to identify and correct conditions affecting safety and to operate equipment safely.
• Active Listening–ability to attend to, convey, and understand guests’ comments and questions.
• Communication–clear, effective spoken communication with guests, coworkers, and management.
• Response to Direction–follow directions from supervisor and system tickets.
• Teamwork Abilities–work well with a team to achieve goals.
• Friendly–maintain a cheerful demeanor toward others.
• Neat and well groomed; physical readiness to meet job duties.

Responsibilities

• Deliver food items to guests’ tables as ordered and within time limits; describe items when presenting them.
• Greet guests in a warm, personal, friendly manner.
• Ensure each plate is clean, garnished, and accounted for before leaving the kitchen window.
• Check condiments and utensils; assist guests with requests or issues and resolve problems.
• Assist service team by clearing dishes and taking items to the kitchen for cleaning.
• Keep service areas clean and stocked with supplies during service.
• Monitor food line and runner stations and communicate availability to management.

Skills

Customer service

Communication

Teamwork

Job description

The Beach House is seeking a service-oriented team member to deliver food to guests’ tables promptly, describe dishes, and ensure presentation standards are met. A warm greeting and attentive guest service are essential as is maintaining clean service areas throughout shifts.

Candidates should be able to work under pressure, stay neat and well groomed, and collaborate effectively with coworkers. Physical readiness to lift and move items is required as part of daily duties.