Guest Experience & Events Manager

Wolfgang Puck Catering; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Job summary

Wolfgang Puck Catering is seeking an Experience Manager to shape the workplace hospitality journey for guests, clients, and associates by creating engaging programs, building meaningful connections, and championing service excellence.

This role supports a high-profile corporate dining environment, collaborating with culinary, operational, and client teams to deliver unique experiences, drive engagement, and elevate guest experiences through thoughtful hospitality and personalized service.

Qualifications

• Experience in hospitality, workplace experience, guest services, events, catering, client service, or a related field.
• Ability to build strong relationships with clients, guests, associates, and operational partners.
• Experience planning, coordinating, and executing events, activations, and engagement programs.
• Strong communication, presentation, and interpersonal skills.
• Bachelor’s degree in Hospitality, Marketing, Communications, Business, or a related field is preferred.

Responsibilities

• Champion a hospitality-first culture that creates welcoming, inclusive, and memorable guest experiences.
• Maintain a visible presence throughout guest-facing areas, proactively identifying opportunities to elevate service and engagement.
• Lead guest interactions, table touches, and hospitality initiatives that enhance overall satisfaction.
• Serve as an ambassador of Wolfgang Puck Catering’s hospitality philosophy, promoting personalized service and meaningful connections.
• Partner with operations leaders, managers, and culinary teams to continuously improve service standards and execution.
• Identify opportunities to enhance operational efficiency, guest flow, and service delivery.
• Participate in operational walkthroughs to assess hospitality, presentation, cleanliness, and overall guest experience.
• Support executive dining, VIP hospitality, special events, and peak service periods.
• Align hospitality initiatives and programming with client culture, business objectives, and workplace engagement goals.
• Manage guest feedback programs and monitor satisfaction trends.
• Analyze guest insights and develop recommendations for continuous improvement.
• Lead service recovery efforts with professionalism, empathy, and urgency.
• Translate feedback into actionable plans that enhance the overall guest experience.
• Support quality assurance and service evaluation programs.
• Develop and execute annual, quarterly, and monthly engagement calendars.
• Coordinate activations including tastings, pop-ups, culinary showcases, seasonal promotions, workshops, and special events.
• Collaborate with culinary and operations teams to bring innovative concepts to life.
• Track participation, measure engagement, and identify opportunities for future enhancements.
• Create experiences that encourage community, connection, and workplace engagement.
• Coach and support associates on hospitality excellence, guest engagement, and service recovery best practices.
• Facilitate training sessions, onboarding support, and ongoing hospitality development programs.
• Lead associate recognition and engagement initiatives that celebrate achievements and foster a positive workplace culture.
• Gather team feedback and partner with leadership to strengthen associate engagement and retention.
• Inspire a culture of collaboration, inclusion, learning, and continuous improvement.

Skills

Hospitality experience

Guest services

Event planning

Client relationship

Communication

Project management

Education

Bachelor’s degree in Hospitality, Marketing, Communications, Business

Job description

Wolfgang Puck Catering is seeking an Experience Manager to shape the workplace hospitality journey for guests, clients, and associates by creating engaging programs, building meaningful connections, and championing service excellence.

This role supports a high-profile corporate dining environment, collaborating with culinary, operational, and client teams to deliver unique experiences, drive engagement, and elevate guest experiences through thoughtful hospitality and personalized service.