Guest Experience & Events Coordinator

Convene; New York (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness

Time Off & Balance

401K with company match

Development & Recognition

Community & Impact

Job summary

Convene Hospitality Group is seeking a Hospitality Coordinator to oversee daily workplace, meeting, and event experiences at 75 Rockefeller Plaza. You will greet guests, manage front-of-house flow, and coordinate event logistics in collaboration with multiple teams.

You’ll use platforms like Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite to organize bookings, schedules, and communications. This full-time role offers competitive pay and robust benefits.

Qualifications

• Welcome desk and guest check-in responsibilities.
• Coordinate lobby flow and front-of-house operations.
• Support end-to-end meetings and events.
• Collaborate with building management and vendors.

Responsibilities

• Welcome and check in all guests, clients, and workplace members.
• Manage lobby/reception flow, VIP arrivals, and guest support.
• Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization.
• Manage coat check, lost & found, and daily front-of-house operations.
• Support end-to-end execution of meetings and events.
• Coordinate load-in/load-out, freight, and vendor logistics.
• Create event materials (run-of-show, signage, menu cards).
• Assist with setup, breakdown, and on-the-floor support during peak times.
• Support site tours and 'Surprise & Delight' moments.
• Partner with building management on security, maintenance, and event logistics.
• Submit and track facility tickets (HVAC, repairs, etc.).
• Coordinate security guards, porters, and lobby flow for events.
• Assist members with bookings, catering, badges, and requests.
• Manage calendars, event schedules, and internal communications.
• Handle packages, invoices, purchasing, and supply inventory.
• Support staffing logistics, including scheduling temporary team members.
• Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite.
• Partner with Culinary, Service, Production, Technology, and Customer Success teams.
• Communicate effectively and problem-solve in real time.

Skills

Guest relations

Event coordination

Customer service

Tools

Salesforce

JIRA

Robin

ProxyClick

DocuPhase

Canva

Google Suite

Job description

Convene Hospitality Group is seeking a Hospitality Coordinator to oversee daily workplace, meeting, and event experiences at 75 Rockefeller Plaza. You will greet guests, manage front-of-house flow, and coordinate event logistics in collaboration with multiple teams.

You’ll use platforms like Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite to organize bookings, schedules, and communications. This full-time role offers competitive pay and robust benefits.