Guest Experience Event Day Associate – Accessibility

AMB Sports + Entertainment; Atlanta (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Mercedes-Benz Stadium is seeking a Guest Experience Event Day Associate – Accessibility to ensure every guest can comfortably enjoy events. This role focuses on mobility and accessibility support, providing thoughtful assistance, wheelchair transportation, and friendly service across indoor and outdoor venues.

The position requires staying active during events, collaborating with teams, and being flexible for nights and weekend schedules.

Qualifications

• Must be 18 years of age or older.
• Able to work indoors and outdoors.
• Ability to assist with wheelchair transportation throughout the stadium.
• Ability to stand, walk or climb stairs for extended periods during events.
• Availability for nights, weekends, and major stadium events.
• Must be available to work a minimum of 75% of all major events consistently.
• Enjoy helping others and working in a team environment.
• Willing to attend in-person and virtual training prior to employment.

Responsibilities

• Assist guests who require mobility or accessibility support while navigating the stadium.
• Escort guests in wheelchairs safely to and from seating areas, gates and other stadium locations.
• Provide wheelchair transportation assistance consistently through an event.
• Maintain knowledge of accessible routes, seating areas, elevators, and guest services resources.
• Work outside, assisting guests with accessibility needs to and from the stadium.
• Greet guests warmly and reflect professionalism and positivity; resolve questions with a calm, solutions-focused approach.
• Support event-day operations across multiple stadium locations and weather conditions.

Skills

Communication

Customer service

Teamwork

Time management

Job description

About Mercedes-Benz Stadium

Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta and home to the NFL’s Atlanta Falcons and MLS’s Atlanta United. Since opening in 2017, the stadium has hosted some of the most significant events in sports and entertainment, including Super Bowl LIII, the College Football Playoff National Championship, MLS Cup, major concerts, and global sporting events. Recognized as one of the most innovative venues in the world, Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum certification and the first stadium globally to achieve TRUE Platinum certification for zero waste. Every event at Mercedes-Benz Stadium is powered by people. Our associates play a critical role in delivering the welcoming, energetic environment that fans expect when they walk through our doors. Our Ideal Candidate Guest Experience Associates are the lifeblood of the Mercedes-Benz Stadium experience. They set the tone for the building and play a defining role in how every guest remembers their visit. The individuals who thrive in this role share several defining qualities: They Care Deeply About People Hospitality is not a task — it is a mindset. Our associates genuinely enjoy helping others and take pride in making every guest feel welcomed, respected, and valued. They Choose Positivity Live events are fast-paced and dynamic. The best associates bring steady energy, maintain a positive outlook, and help create an environment where guests feel excited to be here. They Find Solutions Challenges are part of live events. Exceptional associates focus on what can be done. They take ownership, think creatively, and work to find solutions that help guests have a great experience. They Stay Aware and Engaged Great associates notice when someone needs help before being asked. They stay attentive to their surroundings and proactively step in to support guests. They Work as One Team Delivering a world-class experience requires teamwork. Our associates support one another and collaborate across departments to ensure every guest interaction reflects the best of Mercedes-Benz Stadium. They Take Pride in Representing the Brand Every interaction reflects the Mercedes-Benz Stadium experience. Our associates represent the stadium with professionalism, energy, and care.

About the Guest Experience Team

The Guest Experience Team serves as the frontline of the Mercedes-Benz Stadium experience. These associates are the welcoming faces, problem solvers, and energy setters who help transform events into memorable moments for our guests. From the moment guests arrive until the final whistle or encore, this team plays a critical role in delivering our “Welcome Home” philosophy and ensuring every fan feels valued and supported.

Position Summary

The Guest Experience Event Day Associate – Accessibility plays an essential role in ensuring every guest can comfortably and confidently enjoy their visit to Mercedes-Benz Stadium. This role focuses on supporting guests who require mobility or accessibility assistance while navigating the stadium. Accessibility associates serve as ambassadors of inclusive hospitality by providing thoughtful assistance, guidance, and transportation support so every guest can fully participate in the excitement of live events. This position is ideal for individuals who enjoy helping others, staying active throughout events, moving around the entire stadium, and creating meaningful moments for guests. Additionally, someone in this role is consistent, reliable, and completely comfortable working outside. This is not a sitting position. You will be allotted breaks during your shifts and able to sit during breaks. However, during your shift the expectation is to be moving around and potentially pushing any person in a wheelchair throughout the stadium.

Key Responsibilities

• Accessibility Guest Support: Assist guests who require mobility or accessibility support while navigating the stadium
• Escort guests in wheelchairs safely to and from seating areas, gates, and other stadium locations
• Provide wheelchair transportation assistance consistently through an event
• Maintain strong knowledge of accessible routes, seating areas, elevators, and guest service resources throughout the stadium
• Work outside, assisting guests with accessibility needs to and from the stadium.
• Guest Hospitality: Greet guests warmly and represent Mercedes-Benz Stadium with professionalism and positivity. Proactively identify guests who may need assistance and offer support. Resolve guest questions or challenges with a calm, solutions-focused approach. Collaborate with stadium teams to ensure guests receive timely assistance.
• Event-Day Execution: Remain active throughout events while assisting guests across multiple stadium locations. Work effectively in both indoor and outdoor environments, especially in all weather conditions. Maintain awareness of guest flow and event operations. Support other Guest Experience initiatives and responsibilities as assigned.

Required Qualifications

• Must be at least 18 years of age
• Must be able and willing to work in indoor and outdoor environments
• Ability to assist with wheelchair transportation throughout the stadium
• Ability to stand, walk or walk up and down stairs for extended periods of time during an event.
• Availability to work nights, weekends, and major stadium events
• Must be available to work a minimum of 75% all major events consistently throughout the year held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc.
• Must enjoy helping others and working within a team environment. Proactive in seeking out positive interactions with both guests and coworkers and interested in maintaining those positive relationships.
• Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.
• Must be available to attend all necessary in-person and virtual training as a prerequisite for employment and/or working events.

Required Skills

• Displays strong communication, listening, and thoughtfulness. Provide excellent customer service.
• Ability to quickly learn and adapt to new settings and situations.
• Shows understanding and use of basic technology such as mobile devices and handhelds.
• Possesses strong time management and team collaboration skills.

Why Join Mercedes-Benz Stadium?

Guest Experience Associates play a vital role in shaping how fans remember their time at Mercedes-Benz Stadium. This role offers the opportunity to be part of the energy of live sports and entertainment while helping create memorable experiences for thousands of guests at every event. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club and NWSL Atlanta 2028.

About Atlanta Falcons

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.

About Atlanta United

Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.

About Atlanta Drive GC

Atlanta Drive GC became one of the six founding members of TGL in August of 2023 and will participate in the inaugural season of TGL beginning in January of 2024. Atlanta Drive GC is owned by businessman and philanthropist Arthur M. Blank and is part of AMB Sports and Entertainment (AMBSE), which is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive Golf Club, and PGA TOUR Superstore.

About Mercedes-Benz Stadium (again)

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the World and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.

About the Home Depot Backyard

The Home Depot Backyard, Atlanta’s #BestBackyard, is an 11-acre multi-use greenspace in the heart of downtown, adjacent to Mercedes-Benz Stadium, that is full of unique opportunities for the local community and visitors alike. Serving the Atlanta community since 2018, the Home Depot Backyard provides a broad spectrum of programming for all audiences and has hosted a wide array of community events while also serving as the premier parking and tailgating destination for the Atlanta Falcons (NFL), Atlanta United (MLS), and other stadium events. The Home Depot Backyard focuses on three key pillars - Arts and Culture, Health and Wellness, and Inspired Learning - through offering a variety of activities from daily fitness classes to one-of-a-kind events focused on uplifting the community. To learn more about The Home Depot Backyard, visit thehomedepotbackyard.com or follow us at @thdbackyard on Facebook, Instagram, Twitter, and Tik Tok.

About NWSL Atlanta 2028

NWSL Atlanta 2028 is Atlanta’s new expansion franchise in the National Women’s Soccer League, which will begin play in 2028. NWSL Atlanta 2028 is owned by Arthur M. Blank, owner and chairman, Blank Family of Businesses, and is part of AMB Sports and Entertainment (AMBSE) comprised of the National Football League’s Atlanta Falcons, Mercedes-Benz Stadium, Major League Soccer’s Atlanta United FC, Atlanta Drive GC of TGL, WTGL Atlanta and PGA TOUR Superstore.