Guest Experience Educator: Product Knowledge & Service

Lululemon Athletica; Highland Park (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon Athletica in Highland Park, IL is seeking an Educator to deliver world-class guest experiences in our store. You will engage guests, share top‑quality product education, and speak authentically about our community and culture.

The role requires flexible scheduling, the ability to move on the floor, and a commitment to inclusion and teamwork. You will help guests with purchases, returns, and omnichannel options, while supporting store operations and safety policies.

Qualifications

• Customer service experience in retail preferred.
• Ability to communicate product features clearly.
• Flexible schedule including evenings/weekends.

Responsibilities

• Engage guests to deliver world-class service.
• Educate guests on product benefits.
• Process transactions and support omnichannel programs (buy online/pickup in store, ship from store).
• Move on the floor to assist guests and attend to store needs.
• Gather guest feedback and collaborate with store leadership to address issues.

Skills

Guest service excellence

Product education

Team collaboration

Job description

lululemon Athletica in Highland Park, IL is seeking an Educator to deliver world-class guest experiences in our store. You will engage guests, share top‑quality product education, and speak authentically about our community and culture.

The role requires flexible scheduling, the ability to move on the floor, and a commitment to inclusion and teamwork. You will help guests with purchases, returns, and omnichannel options, while supporting store operations and safety policies.