Guest Experience Educator: Product Knowledge & Service

lululemon; Greenwich (CT); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica in Greenwich, CT is seeking an Educator to deliver world-class guest experiences and in-depth product education. You will engage guests, understand needs, and guide purchases while upholding the brand's community values.

The role emphasizes teamwork, flexibility, and a willingness to move across sales floors. You’ll contribute to a welcoming, inclusive store atmosphere and support store operations with a focus on safety and standards.

Qualifications

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs accordingly.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (restock, place items, move inventory) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks to maintain the luxury store environment.
• Understand and adhere to safety policies and procedures to maintain a safe work environment.
• Work in accordance with policies, procedures, and laws.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma

GED

Equivalent qualification

Job description

lululemon Athletica in Greenwich, CT is seeking an Educator to deliver world-class guest experiences and in-depth product education. You will engage guests, understand needs, and guide purchases while upholding the brand's community values.

The role emphasizes teamwork, flexibility, and a willingness to move across sales floors. You’ll contribute to a welcoming, inclusive store atmosphere and support store operations with a focus on safety and standards.