Guest Experience Educator | In-Store Product Education

Lululemon; East Rutherford (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Generous employee discount

Fitness & yoga classes

Job summary

lululemon in East Rutherford, NJ is seeking an Educator to deliver world-class guest experiences and authentic product education. You will engage guests, understand their needs, and guide purchases while upholding the brand's inclusive, energetic culture.

As part of a collaborative team, you will support store operations, participate in omnichannel programs, and maintain a clean, welcoming luxury environment throughout shifts.

Qualifications

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependent
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Education

High school diploma or equivalent

Job description

lululemon in East Rutherford, NJ is seeking an Educator to deliver world-class guest experiences and authentic product education. You will engage guests, understand their needs, and guide purchases while upholding the brand's inclusive, energetic culture.

As part of a collaborative team, you will support store operations, participate in omnichannel programs, and maintain a clean, welcoming luxury environment throughout shifts.