Guest-Experience Driven GM | Lead a Fast-Casual Team

Roti Restaurants LLC; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 105,000; Full time

Job summary

Rōti in Chicago is seeking a General Manager to lead the RoTeam in delivering exceptional experiences for guests and colleagues through bold hospitality and high standards. You will hire, develop, and empower a team, drive restaurant performance, and maintain quality, safety, and cleanliness while managing P&L and community engagement.

The role requires 3–5 years of restaurant leadership, including GM experience, and a hands-on leader who thrives in a fast-paced environment while upholding

Qualifications

• 3–5 years of restaurant management experience, with at least 2 years as a General Manager or in a similar leadership role.
• A Service-Driven Mindset — hospitality is in your DNA, and you’re passionate about guest and team experiences.
• Clear and confident communicator who delegates, motivates, and executes the operational plan.

Responsibilities

• Team Leadership & Development: Recruit, train, and retain a high-performing team.
• Guest Experience: Ensure exceptional service across dine-in, digital, and catering channels.
• Operational Excellence: Support and coach daily operations for efficiency.
• Food Quality & Safety: Maintain high standards and comply with safety guidelines.
• Facility & Equipment Management: Keep the restaurant clean and well-maintained.
• Financial & Business Performance: Manage P&L, budgeting, and cost control.
• Marketing & Sales Growth: Drive local marketing and community engagement.
• Regulatory Compliance: Adhere to labor laws and health regulations.
• Problem-Solving & Conflict Resolution: Address guest and team issues promptly.

Skills

Leadership

Team building

Customer service

Restaurant operations

Communication

Job description

Rōti in Chicago is seeking a General Manager to lead the RoTeam in delivering exceptional experiences for guests and colleagues through bold hospitality and high standards. You will hire, develop, and empower a team, drive restaurant performance, and maintain quality, safety, and cleanliness while managing P&L and community engagement.

The role requires 3–5 years of restaurant leadership, including GM experience, and a hands-on leader who thrives in a fast-paced environment while upholding