Guest Experience Director - Luxury Palm Beach Hotel

Oetker Hotels; Florida; In loco; USD 100.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Employer paid health benefits package

401(k) plan matching program

Comprehensive compensation package (P待

Excellent Training and Development

Complimentary Hotelier Meals

Complimentary Dry Cleaning

Descrizione del lavoro

The Vineta Hotel invites you to join its Guest Services team in Palm Beach, offering a path to lead the guest experience with style and elegance. You will guide the front desk and bell staff, ensuring personalized arrivals and departures, while maintaining the property’s premium standards.

Fluency in English is required; a hospitality management background and experience in luxury environments are highly valued, with opportunities for development within Oetker Hotels’ global portfolio.

Competenze

• 3 years of managerial experience in luxury hospitality preferred.
• Fluent in English; additional languages are a plus.
• Proficiency in Opera and Microsoft Office; scheduling systems knowledge.
• College degree in Hospitality Management or equivalent experience preferred.

Mansioni

• Oversee daily front office operations to ensure guest satisfaction.
• Lead, train, and develop Guest Services team and supervisors.
• Manage guest relations and tailor experiences for VIP guests.
• Coordinate events, promotions, and special guest requests.
• Assist with recruitment and staffing during peak periods.
• Ensure adherence to hotel policies and service standards.

Conoscenze

Front office operations

Guest experience

Team leadership

Staff training

Recruiting

Customer service

Formazione

College degree in Hospitality Management

Strumenti

Opera

Microsoft Office

Hotel scheduling systems

Descrizione del lavoro

The Vineta Hotel invites you to join its Guest Services team in Palm Beach, offering a path to lead the guest experience with style and elegance. You will guide the front desk and bell staff, ensuring personalized arrivals and departures, while maintaining the property’s premium standards.

Fluency in English is required; a hospitality management background and experience in luxury environments are highly valued, with opportunities for development within Oetker Hotels’ global portfolio.