Guest Experience Director — Hospitality Leader

Ephrata Community Church Inc; Ephrata (Lancaster County); On-site; USD 50,000 - 70,000; Full time

Job summary

Ephrata Community Church Inc is looking for a Guest Experience Director to set the standard for hospitality by leading and empowering teams. The role requires overseeing all guest connection systems and providing guests with a warm and excellent experience. Responsibilities include managing the First Impressions Team and improving processes for connecting new members. Strong organizational and leadership skills are essential. The position is full-time in Ephrata, PA, with weekend services requirements.

Qualifications

• Strong organizational, planning, and systems-thinking skills.
• Excellent interpersonal, communication, and collaboration skills.
• Demonstrated ability to lead teams with excellence, warmth, and clarity.

Responsibilities

• Sets the pace for hospitality and service at weekend services and events.
• Manages Guest Experience Teams including recruitment and training.
• Oversees guest connection and assimilation systems' effectiveness.
• Improves new member connection to serve team roles.
• Collaborates with weekend experience team for excellence in events.

Skills

Strong organizational skills

Excellent interpersonal skills

Leadership

Communication skills

Systems-thinking skills

Tools

Church management software (e.g., Rock, Planning Center)

Job description

Ephrata Community Church Inc is looking for a Guest Experience Director to set the standard for hospitality by leading and empowering teams. The role requires overseeing all guest connection systems and providing guests with a warm and excellent experience. Responsibilities include managing the First Impressions Team and improving processes for connecting new members. Strong organizational and leadership skills are essential. The position is full-time in Ephrata, PA, with weekend services requirements.