Guest Experience Director (Columbia Campus)

Elevation Church; Columbia (SC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% medical benefits

403b with 4% match

Paid time off

Counseling sessions

Basic Life Insurance

Job summary

Elevation Church is seeking a Guest Experience Director for our Columbia Campus. In this full-time role, you'll lead the campus to ensure all worship experiences are executed with excellence, making our guests feel valued.

Your responsibilities include overseeing volunteer teams, developing leaders, and implementing operational systems. We're looking for someone with strong communication skills, a team player attitude, and the ability to make decisions under pressure, ensuring a welcoming environment for all.

Benefits include full medical coverage, paid time off, and professional development opportunities.

Qualifications

• Active participation in a church community.
• Experience in a fast-paced, adaptable work environment.
• Experience in a non-profit or ministry setting is a plus.

Responsibilities

• Lead campus operations to ensure excellent worship experiences.
• Grow and care for volunteer teams in various roles.
• Develop leaders and connect guests to volunteer opportunities.

Skills

Excellent communication skills

Analytical thinking

Time-management skills

Ability to make sound decisions under pressure

Team player

Job description

Guest Experience Director (Columbia Campus)

Full Time Columbia, SC Guest Experience Ministry

RESPONSIBILITIES

• Assist in the overall leadership of the campus, ensuring all worship experiences are executed with excellence in an effort to make our guests feel seen and known.
• Oversee, care for, and grow volunteer teams, including the Welcome Area, Greeters, Ushers, Campus Safety, Volunteer Headquarters, Operations, and Parking.
• Develop leaders and connect our guests to volunteer teams to promote involvement at a meaningful level.
• Implement the infrastructure of all standard operating systems, cultural expectations, volunteer leadership, and financial viability for the areas you oversee.

MUST-HAVES

• Active participation in a church (we look for a lifestyle of inviting people to church, volunteering, generosity, and prioritizing community)
• Ability to make sound, critical decisions under pressure
• A team player with excellent communication skills
• Analytical thinking and problem‑solving capability
• Great attention to detail and time‑management skills

NICE-TO-HAVES

• Experience working in a non‑profit environment or ministry setting
• Ministry training or education

DAY-TO-DAY

• We’re a Sunday-Thursday work environment. Monday‑Thursday, we’re in the office (8:30AM - 5PM); on Sunday, we’re supporting the weekend worship experience either directly in our roles or by choosing a weekly serving opportunity at one of our Elevation Church campuses.
• There’s a lot to accomplish each week, so we’re pretty fast‑paced. We’re also not afraid to pivot a strategy or project quickly to meet the needs of the weekend - adaptability is a key competence for us.
• Yes, we work hard. But we’re good at playing hard, too. We’re a creative staff, so there’s no shortage of activities around our offices to have some fun!
• You can’t help but grow on our staff. You’ll be around some incredible people. Professional development opportunities will be all around you, both in structured and unstructured ways.
• We expect you to be disciplined in your spiritual practices - be in your Bible, spend time with the Lord in prayer, meditate on and apply the weekly sermon.
• Bring your full self to every project, conversation, and initiative at hand.

BENEFITS

• Elevation Church pays 100% of every employee’s medical benefits for full‑time staff
• 403b with 4% match
• Paid time off for life, vacations, and rest
• Elevation Church subsidizes 6 sessions of counseling annually
• Basic Life Insurance for employee, spouse, and child(ren)