Guest Experience Director — Cruise & Excursions

American Cruise Lines; Louisiana; Presencial; USD 65.000 - 101.000; Tempo integral

Benefícios oferecidos por esta vaga

Health, dental, vision

401(k) with match

Travel, room and board provided

Uniforms and training

Resumo da vaga

American Cruise Lines seeks a Cruise & Excursions Director to lead guest experiences aboard our ships and ashore during calls on our 2027 season. You will schedule entertainment, coordinate shore excursions, manage vendors, and act as brand ambassador while delivering engaging programs, presentations, and services that reflect our values of Optimism, Commitment, Patriotism, and Merit.

Strong presentation skills, energy for long hours, and a passion for guest satisfaction are essential as you

Qualificações

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills.
• Strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential.
• Ability to perform the essential functions of the job with or without accommodation.

Responsabilidades

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Create the Ship to Shore.
• Effectively communicate to guests via the shipboard daily program, stage, public address system and one-on-one interaction and socialization.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
• Greet guests as they depart for and return from shore excursions.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
• Make daily midday announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
• Present a detailed Officer’s Introduction and Excursions Briefing to guests at the beginning of every cruise.
• Assist in the delivery of the Safety Briefing with the Captain.
• Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, stage set-up, background music, A/V requirements, etc.).
• Meet and greet step-on entertainers when they join the ship; conduct sound check and inspect stage set-up.
• Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
• Manage launch boat operations with the Mate.
• Purchase morning newspapers in port each day.
• Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.
• Ensure that approved background music is playing in lounges before and after each activity, presentation and show.
• Create and update bulletin board daily.
• Coordinate weekly office inventory.
• Prepare folders and materials for turnaround day.
• Inform crew members of daily excursion offerings.
• Monitor and evaluate performance of vendors, coach companies, guides, ground operators, motor coaches, entertainers and guest speakers, providing immediate course corrections when necessary.
• Oversee company representation at pre-cruise hotels on turnaround day (when applicable).
• Meet with Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
• Promote on board sales and brand loyalty program.
• Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, entertainment, enrichment and activities.
• Perform other reasonable duties as assigned by the Hotel General Manager.
• Perform bartending duties as needed with other management personnel.

Conhecimentos

Enthusiasm

Public speaking

Social skills

Critical thinking

Production & presentation

Formação

Bachelor’s Degree in hospitality, tourism, or event management

Ferramentas

Microsoft Office Suite

TWIC

Audio/Visual basics

Descrição da vaga

American Cruise Lines seeks a Cruise & Excursions Director to lead guest experiences aboard our ships and ashore during calls on our 2027 season. You will schedule entertainment, coordinate shore excursions, manage vendors, and act as brand ambassador while delivering engaging programs, presentations, and services that reflect our values of Optimism, Commitment, Patriotism, and Merit.

Strong presentation skills, energy for long hours, and a passion for guest satisfaction are essential as you