Cruise & Excursions Director: Guest Experience Lead

American Cruise Lines; Mobile (AL); Hybrid; USD 90,000 - 140,000; Full time

Job summary

American Cruise Lines seeks a Cruises & Excursions Director to lead onboard guest engagement and ashore excursion programs across our US-flag ships. You will manage excursions, vendor relations, and guest services while reporting to the Hotel General Manager.

This full-time, on-board and ashore hybrid role requires energetic, polished presentation and strong leadership to coordinate activities, communications, and guest experiences.

Qualifications

• Experience in hospitality or cruise guest services is preferred.

Responsibilities

• Lead onboard guest engagement and ashore excursion programs.
• Oversee excursions, vendor relations, and guest services across ships.
• Report to the Hotel General Manager.

Job description

American Cruise Lines seeks a Cruises & Excursions Director to lead onboard guest engagement and ashore excursion programs across our US-flag ships. This full-time, on-board and ashore hybrid role requires energetic, polished presentation and strong leadership to coordinate activities, communications, and guest experiences.

You will manage excursions, vendor relations, and guest services while reporting to the Hotel General Manager.