Guest Experience Desk Associate

Steingg; Racine (WI); On-site; USD 27,000 - 37,000; Full time

Job summary

Steingg in Racine, WI seeks an Associate-Guest Services - Service Desk to deliver exceptional customer experience and help customers find the right home décor and horticulture items.

You will greet customers, assist with needs, support merchandising, operate the POS, and collaborate with the store team to uphold Steingg's standards. This role requires teamwork, strong communication, and a passion for seasonal merchandise.

Qualifications

• Passion for horticulture and home décor seasonal merchandise.
• Excellent written and verbal communication; exceptional customer service.
• Ability to work in both indoor and outdoor environments.
• Multitask, prioritize, and work independently or in a team.
• Strong organizational and problem-solving skills.

Responsibilities

• Greet customers promptly and build a welcoming environment.
• Assist customers to determine needs and educate on selections.
• Support merchandising and operational procedures.
• Maintain stock levels and presentation of merchandise.
• Operate the POS system accurately and handle payments.
• Cross-train across departments.
• Participate in product knowledge meetings and trainings.
• Keep fixtures, shelves, backrooms, and floors clean and organized.
• Follow management direction and other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Merchandising

Job description

Steingg in Racine, WI seeks an Associate-Guest Services - Service Desk to deliver exceptional customer experience and help customers find the right home décor and horticulture items.

You will greet customers, assist with needs, support merchandising, operate the POS, and collaborate with the store team to uphold Steingg's standards. This role requires teamwork, strong communication, and a passion for seasonal merchandise.