Customer Experience Specialist – Service Desk

Steingg; Town of Big Bend (WI); On-site; USD 24,000 - 30,000; Full time

Job summary

Steingg in Big Bend, WI is seeking an Associate-Guest Services - Service Desk to welcome customers and assist with product selections. You will support management with merchandising, operate the POS, and maintain clean, organized displays across departments.

The role emphasizes enthusiastic customer service, teamwork, and the ability to multitask in a retail environment. This is a non-exempt, on-site position requiring flexibility to meet business needs.

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Good written and verbal communication skills; exceptional customer service.
• Ability to multitask, prioritize, and work independently or in a team.

Responsibilities

• Greet customers promptly to make them feel welcomed.
• Develop and maintain professional relationships with customers and co-workers.
• Assist customers, determine needs, educate and help choose products.
• Assist management with merchandising and operational procedures.
• Follow management direction for other duties as needed.
• Ensure merchandise stock levels and presentation are up to standards.
• Efficiently operate the POS system and process transactions.
• Cross-train across multiple departments.
• Maintain clean fixtures, shelves and spaces per policy.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Tools

POS system

Job description

Steingg in Big Bend, WI is seeking an Associate-Guest Services - Service Desk to welcome customers and assist with product selections. You will support management with merchandising, operate the POS, and maintain clean, organized displays across departments.

The role emphasizes enthusiastic customer service, teamwork, and the ability to multitask in a retail environment. This is a non-exempt, on-site position requiring flexibility to meet business needs.