Guest Experience & Customer Service Specialist

BEST Crowd Management; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible scheduling

Ongoing training and development

Career growth opportunities

Positive, inclusive environment

Team-oriented culture

Job summary

BEST Crowd Management is seeking a friendly, reliable Guest Experience & Customer Service Team Member at Shell Energy Stadium in Houston, TX. You’ll greet guests, answer questions, and help create a welcoming environment while delivering outstanding service in a fast-paced setting.

This part-time role emphasizes strong communication, a proactive attitude, and teamwork. Benefits include flexible scheduling and ongoing training as part of BEST’s commitment to guest satisfaction.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to stand and remain active for extended periods.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests with a positive, professional attitude and provide a welcoming experience.
• Assist guests with questions, directions, and general information.
• Provide support for guest needs, concerns, and service requests.
• Help maintain clean, organized, and welcoming public areas.
• Communicate clearly and professionally with guests, team members, and supervisors.
• Follow established procedures, policies, and service standards.
• Assist with line management and guest flow as needed.
• Observe surroundings and report any concerns or issues to supervisors promptly.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Skills

Strong communication

Interpersonal skills

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

BEST Crowd Management is seeking a friendly, reliable Guest Experience & Customer Service Team Member at Shell Energy Stadium in Houston, TX. You’ll greet guests, answer questions, and help create a welcoming environment while delivering outstanding service in a fast-paced setting.

This part-time role emphasizes strong communication, a proactive attitude, and teamwork. Benefits include flexible scheduling and ongoing training as part of BEST’s commitment to guest satisfaction.