Guest Experience Curator – Front Desk (Dual Brand)

Coury Hospitality; California; On-site; USD 25,000 - 33,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Agent for the dual-brand campus of TETRA Hotel, Autograph Collection and AC Hotel Sunnyvale Moffett Park in Sunnyvale, CA. You will be the warm, professional first point of contact for guests, handling check-in/out, reservations, and guest needs.

Join a team that values guest experiences, sustainability, and a tech-forward culture in Silicon Valley. Weekend and holiday shifts may be required, with opportunities to grow within Coury Hospitality.

Qualifications

• Previous customer service, hospitality, or Front Desk experience preferred.
• Outstanding communication and interpersonal skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Strong organizational skills and attention to detail.
• Professional demeanor with a passion for creating memorable guest experiences.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Basic computer proficiency and ability to learn hotel property management systems.
• Flexible availability, including weekends, holidays, and varied shifts.
• Positive attitude, team-oriented mindset, and commitment to service excellence.

Responsibilities

• Serve as the first and last impression for guests, delivering warm, genuine, and personalized service.
• Welcome guests upon arrival and facilitate efficient and accurate check-in and check-out experiences.
• Assist guests with reservations, room assignments, hotel information, and local recommendations.
• Respond promptly and professionally to guest inquiries, concerns, and special requests.
• Handle payment processing, billing inquiries, and cash-handling responsibilities accurately and confidentially.
• Coordinate with Housekeeping, Engineering, Valet, Sales, and other departments to ensure a seamless guest experience.
• Monitor room inventory, arrivals, departures, and guest preferences to enhance service delivery.
• Resolve guest concerns with empathy, professionalism, and creative problem-solving.
• Maintain knowledge of hotel amenities, services, dining venues, promotions, and local attractions.
• Uphold Marriott brand standards and represent both TETRA Hotel and AC Hotel Sunnyvale Moffett Park with pride and professionalism.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organization

Professional demeanor

Work under pressure

Job description

Coury Hospitality is seeking a Front Desk Agent for the dual-brand campus of TETRA Hotel, Autograph Collection and AC Hotel Sunnyvale Moffett Park in Sunnyvale, CA. You will be the warm, professional first point of contact for guests, handling check-in/out, reservations, and guest needs.

Join a team that values guest experiences, sustainability, and a tech-forward culture in Silicon Valley. Weekend and holiday shifts may be required, with opportunities to grow within Coury Hospitality.