Guest Experience Crew Member: Fast, Friendly Service

The Melt; West Hollywood (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

The Melt in West Hollywood is seeking a Crew Member to deliver an “I Love It Here” experience to every guest. You will greet guests, provide fast, friendly service, and help guests with menu questions and upselling.

You’ll maintain knowledge of menu items, assist in food prep, and ensure order accuracy while following safety and cleanliness standards. This role requires flexibility, strong teamwork, and reliable attendance.

Qualifications

• Must be happy and at least 16 years old to apply.
• Strong interpersonal skills, a positive attitude and the ability to learn quickly.
• Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends.
• Prior experience not required but helps if you’ve worked in a restaurant, deli, café, fast food, coffee, retail or customer service.
• Must be able to work under pressure and multi-task in a fast-paced environment.
• Must be able to read and communicate in English.
• Must be able to lift between 25-50 lbs.

Responsibilities

• Greet guests with a smile and deliver fast, friendly, accurate service.
• Answer menu questions and upsell to help guests order.
• Have knowledge of Melt menu items and ingredients profile.
• Ensure order accuracy and monitor ticket times.
• Follow recipes accurately during food prep and sandwich builds, salads, soups, sides, and shakes.
• Follow Melt policies on uniform, grooming and personal hygiene.
• Maintain cleanliness and stock of guest areas and stations.
• Promote teamwork and be punctual for shifts.
• Communicate courteously with crew members and follow safety procedures.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Thanx

Kiosk

Online Ordering

Job description

The Melt in West Hollywood is seeking a Crew Member to deliver an “I Love It Here” experience to every guest. You will greet guests, provide fast, friendly service, and help guests with menu questions and upselling.

You’ll maintain knowledge of menu items, assist in food prep, and ensure order accuracy while following safety and cleanliness standards. This role requires flexibility, strong teamwork, and reliable attendance.