Crew Member

The Melt; Santa Clara (CA); On-site; USD 20,664 - 23,419; Part time

Job summary

A growing restaurant brand in Santa Clara is seeking enthusiastic Crew Members to deliver exceptional service both in the Front-of-the-House and Back-of-the-House roles. Responsibilities include welcoming guests, ensuring accuracy in orders, and maintaining cleanliness. Ideal candidates should be at least 16 years old, possess strong interpersonal skills, and be available for flexible shifts, including weekends. This position offers hourly wages with potential tips from a shared tip pool.

Qualifications

• Must be at least 16 years old to apply.
• Prior experience in customer service is a plus but not required.
• Must communicate effectively in English.

Responsibilities

• Welcome guests and provide friendly service.
• Ensure order accuracy and timely delivery.
• Maintain cleanliness and sanitation standards.

Skills

Interpersonal skills

Positive attitude

Ability to learn quickly

Flexibility in hours

Job description

Title:

Crew Member

Reports to : General Manager

Position Summary:

The Melt is a GROWING brand in need of hiring Friendly, Service-oriented Front- of-the-House Crew Members with their primary responsibility as a Crew Member to deliver "I Love It Here" experiences to every guest. We are also hiring Crew Members for Back-of-the-House Roles as Crew Members for performing the roles of Line Cooks and Grill Cooks for those within the industry that have much cooking experience. Crew Members for both the Front-of-the-House and Back-of-the-House roles should ideally be bilingual and must be able to work Late-night Closing Shifts and Weekend Shifts. These positions feature hourly-based compensation plans, plus Crew Members participate in a "tip pool" that is paid out every four weeks, so they can earn additional income.

Responsibilities:

Guest Engagement

• Welcoming every guest with a smile.
• Delivering fast, friendly and accurate service to all guests.
• Answering guest questions related to the menu and suggestive selling to help the guest order.
• Having knowledge of the various guest programs and technology such as Thanx, Kiosk and Online Ordering.

Product Excellence

• Having full knowledge of the menu and ingredients profile for all Melt menu items.
• Ensuring order accuracy upon guest delivery.
• Monitoring ticket times to ensure food is delivered within THE MELT's speed of service guidelines.
• Following recipes accurately during food prep as well as sandwich builds, salads, soups, sides, and shakes.

Restaurant Cleanliness and Food Safety

• Following all Melt policies related to Uniform, Grooming and Personal Hygiene
• Following all food safety and sanitation requirements and practices.
• Ensuring Guest Areas such as dining room, restrooms are clean and well stocked at all times.
• Ensuring your station (FOH or BOH) is clean and well stocked at all times.

Personal Conduct

• Following all Crew policies and procedures related to successful employment at THE MELT.
• Promoting teamwork to achieve restaurant goals.
• Attending and being punctual to all scheduled shifts.
• Communicating with fellow crew members in a courteous and respectful manner.
• Following all safety policies and procedures to eliminate risk of injury / illness for crew and guests.

Requirements / Qualifications

• MUST BE HAPPY & at least 16 years old to apply.
• Must have strong interpersonal skills, a positive attitude and the ability to learn quickly.
• Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends.
• Prior experience not required but helps if you've worked in a restaurant, deli, café, fast food, coffee, retail or customer service.
• Must be able to work under pressure and multi-task in a fast-paced environment.
• Must be able to read and communicate in English.
• Must be able to lift between 25-50 lbs.

All your information will be kept confidential according to EEO guidelines.

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."