Crew Member

The Melt; West Hollywood (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

The Melt in West Hollywood is seeking a Crew Member to deliver an “I Love It Here” experience to every guest. You will greet guests, provide fast, friendly service, and help guests with menu questions and upselling.

You’ll maintain knowledge of menu items, assist in food prep, and ensure order accuracy while following safety and cleanliness standards. This role requires flexibility, strong teamwork, and reliable attendance.

Qualifications

• Must be happy and at least 16 years old to apply.
• Strong interpersonal skills, a positive attitude and the ability to learn quickly.
• Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends.
• Prior experience not required but helps if you’ve worked in a restaurant, deli, café, fast food, coffee, retail or customer service.
• Must be able to work under pressure and multi-task in a fast-paced environment.
• Must be able to read and communicate in English.
• Must be able to lift between 25-50 lbs.

Responsibilities

• Greet guests with a smile and deliver fast, friendly, accurate service.
• Answer menu questions and upsell to help guests order.
• Have knowledge of Melt menu items and ingredients profile.
• Ensure order accuracy and monitor ticket times.
• Follow recipes accurately during food prep and sandwich builds, salads, soups, sides, and shakes.
• Follow Melt policies on uniform, grooming and personal hygiene.
• Maintain cleanliness and stock of guest areas and stations.
• Promote teamwork and be punctual for shifts.
• Communicate courteously with crew members and follow safety procedures.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Thanx

Kiosk

Online Ordering

Job description

Job Details

Job Location: West Hollywood, CA 90046

Position Type: Full-Time/Part-Time

Salary Range: $20.25 - $20.25 Hourly

Job Shift: Any Shifts

Title: Crew Member

Reports to: General Manager

Position Summary

Your main responsibility as a Crew Member is to deliver an “I Love It Here” experience to every guest.

Your responsibilities include, but are not limited to the following:

Guest Engagement

• Welcoming every guest with a smile.
• Delivering fast, friendly and accurate service to all guests.
• Answering guest questions related to the menu and suggestive selling to help the guest order.
• Having knowledge of the various guest programs and technology such as Thanx, Kiosk and Online Ordering.

Product Excellence

• Having full knowledge of the menu and ingredients profile for all Melt menu items.
• Ensuring order accuracy upon guest delivery.
• Monitoring ticket times to ensure food is delivered within THE MELT’s speed of service guidelines.
• Following recipes accurately during food prep as well as sandwich builds, salads, soups, sides, and shakes.

Restaurant Cleanliness and Food Safety

• Following all Melt policies related to Uniform, Grooming and Personal Hygiene
• Following all food safety and sanitation requirements and practices.
• Ensuring Guest Areas such as dining room, restrooms are clean and well stocked at all times.
• Ensuring your station (FOH or BOH) is clean and well stocked at all times.

Personal Conduct

• Following all Crew policies and procedures related to successful employment at THE MELT.
• Promoting teamwork to achieve restaurant goals.
• Attending and being punctual to all scheduled shifts.
• Communicating with fellow crew members in a courteous and respectful manner.
• Following all safety policies and procedures to eliminate risk of injury/illness for crew and guests.

Qualifications/Requirements

• MUST BE HAPPY & at least 16 years old to apply.
• Must have strong interpersonal skills, a positive attitude and the ability to learn quickly.
• Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends.
• Prior experience not required but helps if you’ve worked in a restaurant, deli, café, fast food, coffee, retail or customer service.
• Must be able to work under pressure and multi-task in a fast-paced environment.
• Must be able to read and communicate in English.
• Must be able to lift between 25-50 lbs.

All your information will be kept confidential according to EEO guidelines.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”