Guest Experience Coordinator - Spa Front Desk

Pinehurst Resort; Pinehurst (NC); On-site; USD 18,000 - 21,000; Full time

Job summary

Pinehurst Resort in Pinehurst, NC is seeking a friendly Spa Receptionist to greet guests and ensure a relaxing experience. You will use spa software, assist in scheduling, and support retail and salon desks to enhance guest satisfaction.

The role requires a high school diploma or GED and at least 1 year of receptionist experience. CPR training within 90 days is required, and familiarity with the resort and surrounding area is beneficial.

Qualifications

• High school diploma or GED required.
• Minimum 1 year receptionist experience preferred.
• Must be able to operate spa software and computers.

Responsibilities

• Greet each guest with a smile.
• Stay updated on department developments and training.
• Attend weekly meetings with Supervisor/Manager.
• Maintain cleanliness of the Spa facility and work areas.
• Promote and sell body products.
• Assist in Spa operations, including Retail and Salon Desks.
• Respect guest privacy and handle scheduling issues calmly.
• CPR training required within 90 days of employment.
• Know the Resort and surrounding areas.

Skills

Greet guests

Customer service

Communication

Multitasking

Education

High School Diploma or GED

1 year receptionist experience

Tools

Spa software

Job description

Pinehurst Resort in Pinehurst, NC is seeking a friendly Spa Receptionist to greet guests and ensure a relaxing experience. You will use spa software, assist in scheduling, and support retail and salon desks to enhance guest satisfaction.

The role requires a high school diploma or GED and at least 1 year of receptionist experience. CPR training within 90 days is required, and familiarity with the resort and surrounding area is beneficial.