Guest Experience Coordinator & Receptionist

Soho House & Co.; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care

401K

Paid time off

Career development

Learning & Development

Team meals

Job summary

Soho Works in New York is seeking a Receptionist to warmly welcome members and guests, manage the front desk, coffee station, and basic AV tasks. You will sign in guests, answer phones, handle courier services and support Guest List operations while showcasing exceptional hospitality.

The ideal candidate has 2+ years in a similar role, strong phone etiquette, and familiarity with OpenTable, Salesforce and AV basics. A flexible schedule with nights/weekends may be required.

Qualifications

• Minimum of 2+ years’ experience in a similar role.
• Experience answering high-volume phone lines professionally and promptly.
• Familiarity with OpenTable, Salesforce and basic AV/IT tasks.

Responsibilities

• Welcome and sign in members and guests, maintain reception desk and coffee station.
• Answer high-volume calls and perform office services (courier bookings, printing, etc.).
• Provide information on catering, hours, amenities and pricing.
• Maintain clean and safe reception and related areas (AV/IT closet, coffee/barista station).
• Manage Guest List duties and resolve guest concerns in real time.
• Assist with event room bookings and general on-site support.

Skills

Phone etiquette

Communication

Multi-tasking

Hospitality

Tools

OpenTable

Salesforce

AV/IT basics

Job description

Soho Works in New York is seeking a Receptionist to warmly welcome members and guests, manage the front desk, coffee station, and basic AV tasks. You will sign in guests, answer phones, handle courier services and support Guest List operations while showcasing exceptional hospitality.

The ideal candidate has 2+ years in a similar role, strong phone etiquette, and familiarity with OpenTable, Salesforce and AV basics. A flexible schedule with nights/weekends may be required.