Guest Experience Coordinator & Meeting Scheduler

Flik Hospitality Group; Spring (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Personal Leave

Commuter Benefits

Job summary

Flik Hospitality Group is seeking a Receptionist & Meeting Coordinator to deliver exceptional guest experiences, manage reception duties, and coordinate meetings and reservations in a fast-paced hospitality setting. You will partner with internal teams to ensure accurate records and flawless event execution, while maintaining a professional, organized front-office environment.

The role requires strong organizational abilities, customer focus, proficiency in Microsoft Office, and the capacity to

Qualifications

• Associate or Bachelor’s Degree in hospitality, communications, or another related field preferred.
• Minimum two years of hospitality, conference services, customer service, or related experience.
• Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Outstanding customer service skills with a commitment to creating positive client and guest experiences.

Responsibilities

• Serve as the primary point of contact for clients, residence, and visitors by answering phones, making reservations, and providing exceptional customer service.
• Manage conference services reservations and room schedules through the reservation system, responding promptly to customer requests and inquiries.
• Coordinate meetings, providing consultative support on room setups, catering, audio-visual needs, and event logistics.
• Serve as a subject matter expert for conference and meeting spaces, answering site-specific questions and conducting facility tours as needed.
• Greet guests, provide directional assistance, and create a welcoming and professional environment at the reception desk.
• Maintain and update client, reservation, and event information within databases and reservation systems, ensuring accuracy and completeness.
• Monitor and respond to emails within shared conference services mailboxes in a timely and professional manner.

Skills

Customer service

Communication

Organizational skills

Multitasking

Presentation skills

Education

Associate or Bachelor’s Degree in hospitality or communications

Tools

Microsoft Office Suite

Job description

Flik Hospitality Group is seeking a Receptionist & Meeting Coordinator to deliver exceptional guest experiences, manage reception duties, and coordinate meetings and reservations in a fast-paced hospitality setting. You will partner with internal teams to ensure accurate records and flawless event execution, while maintaining a professional, organized front-office environment.

The role requires strong organizational abilities, customer focus, proficiency in Microsoft Office, and the capacity to