Guest Experience Coordinator - Front Desk

Thorndale Partners; Los Altos (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Thorndale Partners is seeking an energetic Receptionist to be the friendly first point of contact for employees, guests, and visitors. This role supports day-to-day office operations and contributes to a welcoming environment.

You will greet guests, coordinate with security, manage conference room calendars, and assist with staff scheduling. The position requires 2+ years of administrative experience and strong communication skills. Onsite, full-time in California.

Qualifications

• 2+ years of administrative experience, receptionist or front desk preferred.
• Excellent verbal and written communication.
• Strong customer service skills, both in person and over the phone.
• Proficiency with Google Workspace.
• Exceptional attention to detail and organization.
• Strong problem-solving skills and a sense of urgency.

Responsibilities

• Greet and check in guests, ensuring a warm and efficient visitor experience.
• Partner with security to manage visitor identification, badges, and required documentation.
• Maintain a clean, organized, and professional reception area.
• Coordinate conference room calendars and assist with staff scheduling.
• Work closely with the office manager and other departments on events, special visitors, and projects.
• Track invoices, receipts, expenses, purchase orders, and other administrative/accounting items.
• Order and maintain office, food, and beverage supplies.
• Monitor service tickets, email inquiries, and other administrative platforms.
• Identify opportunities to improve front desk processes and office efficiency.
• Prepare weekly reports and assist with additional departmental projects as needed.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking under pressure

Problem solving

Attention to detail

Tools

Google Workspace

Job description

Thorndale Partners is seeking an energetic Receptionist to be the friendly first point of contact for employees, guests, and visitors. This role supports day-to-day office operations and contributes to a welcoming environment.

You will greet guests, coordinate with security, manage conference room calendars, and assist with staff scheduling. The position requires 2+ years of administrative experience and strong communication skills. Onsite, full-time in California.