Guest Experience Coordinator - Flexible Hours & Training

BINDER PARK ZOO; Battle Creek (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive wages.

Flexible hours to fit your work/life

Free fountain soda and coffee during

50% off meals during shift

Comprehensive training

Free zoo membership

Job summary

Binder Park Zoo in Michigan is seeking a Guest Services Coordinator to support daily operations across entrance, rides, and guest services. This seasonal, non-benefited role requires a strong hospitality mindset, the ability to supervise, train, and mentor a diverse team of up to 100 staff, and a flexible schedule including evenings, weekends, and holidays.

You will work under the Operations Manager and contribute to guest satisfaction by maintaining staffing, providing service recovery, and

Qualifications

• Minimum age 18 years.
• At least 1 year guest service management experience preferred.
• Supervision, assessment and staff training experience preferred.
• Demonstrated guest service, hospitality or related field experience.
• Ability to predict and solve problems quickly and efficiently.
• Able to relate positively with diverse groups including guests, staff, volunteers and vendors.
• Detail oriented with strong work ethic.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Coordinate general operations including entrance, face paint, carousel, tram, train, Twiga and field services.
• Create engaging moments for guests and foster hospitality culture among staff and guests.
• Monitor guest and field service areas to ensure quality service.
• Provide immediate guest service recovery as needed.
• Support all work areas requiring supervisory attention and staff questions.
• Train and mentor new and seasoned guest service staff.
• Maintain guest safety as a top priority.

Skills

Guest service management

Supervision

Customer service

Problem solving

Organizational skills

Flexibility

Tools

Cash register

Basic computer skills

Job description

Binder Park Zoo in Michigan is seeking a Guest Services Coordinator to support daily operations across entrance, rides, and guest services. This seasonal, non-benefited role requires a strong hospitality mindset, the ability to supervise, train, and mentor a diverse team of up to 100 staff, and a flexible schedule including evenings, weekends, and holidays.

You will work under the Operations Manager and contribute to guest satisfaction by maintaining staffing, providing service recovery, and